Privacy Policy

Last updated: October 20, 2026

Information We Collect

Information you give us

• Your name, email address and phone number
• Billing and shipping addresses
• Order history with our store
• Messages you send to our support team

Information collected automatically

• IP address, device type, browser and operating system
• Cookies and similar technologies
• How you browse and interact with our site

We do not collect sensitive personal information, so we do not offer a separate "Limit the Use of My Sensitive Personal Information" link.

How We Use Your Information

• To process, ship and track your orders
• To answer your questions and support requests
• To send order confirmations and shipping updates
• To send marketing emails if you choose to receive them
• To prevent fraud and keep our site secure
• To understand how our site is used and improve it

Who We Share It With

We share information only with the service providers that help us run the store:

• PayPal, to process payments
• DigitalOcean Spaces, to store files and images
• OpenAI, to power product search on our site
• Telegram, to send order notifications to our staff
• Our email service provider (SMTP), to deliver emails
• USPS, UPS, FedEx and DHL, to deliver your orders
• Google Analytics and Google Ads, for analytics and advertising cookies

Categories of Personal Information Disclosed

Sale and Sharing of Personal Information

We do not sell your personal information for money. Cookies from Google Ads and Google Analytics may be considered "sharing" for cross-context behavioral advertising under the California Privacy Rights Act and similar state laws. You can opt out on our Do Not Sell or Share My Personal Information page.

Your Privacy Rights

We extend the following rights to all customers in the United States:

• Know what personal information we collect and how we use it
• Access a copy of your personal information
• Delete your personal information
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information
• Non-discrimination for exercising any of these rights

Depending on your state, you may also have the right to data portability and the right to opt out of targeted advertising and profiling.

Response Times

• Opt-out requests are honored within 15 business days. They do not require identity verification or an account.
• Other requests are answered within 45 days. If we need more time, we may extend this by a further 45 days and will let you know.
• Appeals: if we deny your request, email us with the subject line "Privacy Appeal". We respond within 60 days. If you disagree with our decision, you may contact your state Attorney General.

Authorized Agents

You may use an authorized agent to submit a request on your behalf. The agent must provide written permission signed by you.

Children's Privacy

Our site is not directed to children. We do not sell or share the personal information of consumers under 16 without prior consent: consumers aged 13 to 15 must opt in themselves, and children under 13 need a parent's or guardian's consent.

Marketing Emails

Every marketing email includes an unsubscribe link. Unsubscribing stops marketing emails, but you will still receive transactional emails such as order confirmations and shipping updates.

Data Retention and Security

We keep personal information only as long as needed for the purposes described in this policy or as required by law. We use reasonable measures to protect it, but no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How to Submit a Request

Email [email protected] with a description of your request, or use the form below.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the date at the top shows the latest update.