Returns & Refunds Policy

Last updated: October 20, 2026

Return Window

You may request a return within 30 days of the date your order was delivered.

Eligibility

To be eligible for a return, items must be:

• Unused, unworn and unwashed
• In their original condition and original packaging
• Returned with all tags still attached

We may ask for proof of purchase, such as your order number or order confirmation email.

Items That Cannot Be Returned

• Personalized or custom-made items
• Gift cards
• Digital products
• Personal care or hygiene products
• Final sale or clearance items (if any)
• Perishable goods

Approval Is Required

Every return must be approved by our support team before you send anything back. Items sent back without an approved return request may be refused.

How to Start a Return

1. Email [email protected] with your order number and the items you would like to return.
2. Wait for approval. Our team replies within 1–2 business days.
3. Receive your return instructions and a free prepaid return label.
4. Pack the items securely and send them back using the label.
5. We inspect the returned items when they arrive.
6. We issue your refund.

Return Shipping

Return shipping is free. Once your return is approved, we email you a prepaid return label. Please keep your drop-off receipt until your refund has been issued.

Refunds

After we receive and inspect your returned items, refunds are processed within 2–5 business days to your original payment method. Your bank, card issuer or PayPal may need additional time before the credit appears in your account. We will email you when your refund has been issued.

Original shipping charges are non-refundable, except where required by law or where the return is the result of our error.

Exchanges

We do not offer direct exchanges. If you would like a different size or design, return the original item for a refund and place a new order for the item you want.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, email [email protected] within 7 days of receiving it. Please include your order number, a short description of the problem and clear photos. We will offer a replacement, a refund or another appropriate solution at no cost to you.

Lost Packages

If your package seems lost in transit, contact us with your order number and we will work with the carrier to investigate. Tracking details are in your shipping confirmation email and on our Track Order page.

Order Cancellations

Orders can be canceled only before they enter processing or shipment. Email us as soon as possible with your order number. There is no cancellation fee, and approved cancellations are refunded to your original payment method.

Scope of This Policy

Sporeandgrove sells and ships within the United States only. This policy applies to orders delivered to addresses in the United States. For delivery details, see our Shipping Policy.